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Return policy

Overview

At e-Copra, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below to ensure a smooth return process.

Eligibility for Returns

You may return items within 30 days of receiving them, provided the following conditions are met:

  • Condition: The item must be unused, in its original condition, and in the original packaging.
  • Proof of Purchase: The item must be accompanied by the receipt or proof of purchase.
  • Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom or personalized items, digital downloads, and personal care products.

How to Initiate a Return

  1. Contact Us: To request a return, email our customer support team at [Your Email] or call us at [Your Phone Number]. Provide your order number and details about the item you wish to return.
  2. Return Authorization: Once your return request is approved, we will send you a return authorization and instructions on how to send the item back to us.
  3. Return Shipping: Follow the instructions provided for shipping the item back. You are responsible for return shipping costs unless the item is defective or damaged.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Amount: If approved, your refund will include the cost of the item. Please note that original shipping fees are non-refundable, and return shipping costs may be deducted from your refund.
  • Timing: Refunds will be processed to your original payment method within 7-10 business days after approval.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check Your Account: Review your bank account or credit card statement for the refund.
  2. Contact Your Financial Institution: There might be a delay before your refund is officially posted.
  3. Contact Us: If you’ve completed these steps and still haven’t received your refund, contact us at [Your Email] for assistance.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us at [Your Email] or [Your Phone Number] for an exchange or return.
  • Same Item Exchange: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, follow the return process and indicate that you want an exchange.

Contact Information

For any questions about our Return Policy, please reach out to us:

  • Email: [Your Email]
  • Phone: [Your Phone Number]
  • Address: [Your Address]

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